Here you can find infromations about:
- Method of ordering
- Method of payment
- Method of shipping
- Warranty
- Return policy
- Care & maintenance

Ordering
Clubs, teams or individual skaters from around the world can purchase BOEN products from factory direct.
To place an order you can fill out our form and submit your request.

Payment
We require the pre payment on all international orders. Order must be paid by wire transfer found in Euro (from your bank to our bank). We cannot accept any payment by credit card.

Our bank informations:
bank: Banca delle Marche S.p.A.
SWIFT code: BAMAIT3A210 Ancona, Italy
IBAN code: IT23 L060 5513 3160 0000 0008 761
Beneficiary: BOEN sas

Also, you can pay with money transfer by Money Gram postal service or Western Union.
For more info visit www.westernunion.com

For all orders not being shipped to Italy the following two easy step procedure must be followed:
1. E-mail or fax us your order including item code, description, size and color.
2. Upon receiving your order we will check availability on all products, calculate prices and shipping costs.
A Proforma Invoice will then be sent to you for final review with payment instructions. Upon confirmation of transfer funds your order will be shipped immediately.

Shipping
Boen ships anywhere in the world. Usually we use express door to door services. For all international orders, we send via Int'l Express Parcel UPS/FEDEX (3-5 days delivery time) or Registered Parcel Post (6-8 days delivery time). We will quote shipping&handling costs at the time of the ordering. All duties or local taxes are responsibility of ordering party. They will vary, so please check with your customs for rates, regulations and duties before placing an order. We cannot and will not be responsible for additional fees.

Warranty
Boen assures the best quality in materials and workmanship of every its products and warrants that they are free of manufacturing defects under normal use and service. In the event any component of the Boen product is found to be defective, please notify immediately to us prior to sending any products as to obtain warranty service, you must receive our return authorization number. The issuance of an authorized number does not constitute acceptance of the claim, which will be evaluated by Boen upon its inspection of the product. The determination whether the defect is covered by the warranty is within the sole discretion of Boen.

Return Policy
Claims and shortages must be reported within 10 days after receipt of shipment. No returns will be accepted on items that have been used or do not have original packaging. We cannot refund the cost of any shipping. No merchandise will be accepted for return without our prior authorization.

Care and maintenance
This section aims to help enthusiasts who already own a pair of racing skates and those people who want a pair. Below are a number of warnings and some advice for the correct use and maintenance of your skates. First and foremost, it is important to remember that products will sometimes get damaged if parts are not assembled or tightened correctly. Always check the skates are secured before every use. Skating shoes should have perfectly flat mounting blocks. This is extremely important in order to ensure proper clamping and prevent breakages especially on the rear mounting deck of the frame. To fasten the shoe to the frame, it is advisable to use flanged-head screws or countersunk-head screws together with conical washers which guarantee safe, efficient clamping. Do not use indented screws and washers as they could damage the frame. If shoe get wet, let them dry in the shade, out of direct sunlight. The wheels must be assembled and disassembled always in clean surrounding. After skating on wet surfaces, it is necessary to remove completely any dirt from the frames, possibly with running water, especially into the hexagonal cavity and around the thread of the axles so as to prevent stripping. Use the special wrench provided to screw or unscrew axles. Always make sure the wrench is well inserted into the hexagonal cavity. Do not tighten the axles too much, as this may cause stripping. Do not use any kind of adhesive to try to block the axles more. Never assemble the wheel without spacer. When ignored the axle and frame might be damaged and wheel get locked. Attention must be paid each time the bearings are assembled or disassembled from the wheels. If this is done incorrectly, it may cause problems and even damage to the wheels, frames and bearings themselves. Use a cleaning lotion or simply water and soap to remove the dirt from the frame. Use solvents when cleaning the bearings. After cleaning the bearings should be always lubrificated with a small amount of fluid lubrificant. Clean the bearings immediately after skating in the rain. Avoid using solvents to clean the wheels. Use only water and soap. For servicing make use of identical replacement parts, only. Store your skates in a clean, dry and covered place. Remember all racing skates should be used only for speed and recreational (not for jumping, ramps or stairs).